Sweepstakes Rules

These Sweepstakes Rules explain how the High 5 Casino sweepstakes promotions work, how to participate, how to obtain Sweeps Coins, and how prize redemptions are handled. They’re designed to keep gameplay fair, transparent, and compliant. If anything here conflicts with a specific promotion’s terms, the promotion’s terms will control for that offer.

High 5 Casino offers two types of virtual currency:

• Game Coins - for entertainment play only and not redeemable for prizes.
• Sweeps Coins - used to enter sweepstakes-style gameplay and may be redeemable for prizes once requirements are met.

Eligibility Checklist - Who Can Participate

To participate in Sweeps Coins gameplay and sweepstakes promotions, you must meet all of the requirements below:

You must be at least 21 years old. Age verification can be requested at any time, including before you can redeem any prize.

You must be physically located in a jurisdiction where sweepstakes promotions are permitted. Participation is not available in the following states: Arizona, California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Maryland, Michigan, Montana, New Jersey, Nevada, New York, Pennsylvania, Rhode Island, Tennessee, Washington, West Virginia.

You must provide accurate, current information during registration and maintain it over time. If your information changes (such as address or legal name), you’re responsible for updating your account before attempting redemption.

You must not be restricted from using the platform due to prior account closure, fraud findings, or other enforcement actions.

Location Matters - Geographic Limitations and Verification

Your eligibility is based on your real-time physical location, not your billing address. High 5 Casino may use location signals and related checks to confirm you are in an eligible area. Using tools to hide or misrepresent location (including VPNs, proxies, or GPS spoofing) is prohibited and may result in suspension, voided entries, and forfeited Sweeps Coins balances tied to the violation.

Account Registration Rules - One Player, One Account

To keep play fair:

• Only one account is permitted per person.
• Only one account is permitted per household and per set of unique identifiers (such as email, device, payment method, or IP patterns) where abuse is suspected.

Creating or using multiple accounts, even if intended “just for bonuses,” may lead to account closure and forfeiture of promotional value, Sweeps Coins, and pending redemptions.

If High 5 Casino believes accounts are linked or coordinated to exploit promotions, it may limit eligibility, remove promotional awards, or require enhanced verification before allowing continued play or redemption.

How to Participate - What Counts as an Entry

When you use Sweeps Coins on eligible games, you are participating in sweepstakes-style play. Outcomes are determined by the game’s mechanics and applicable rules. Sweeps Coins gameplay is separate from Game Coins gameplay.

Some promotions may include additional entry methods or limited-time conditions. If a promo specifies time windows, opt-in steps, game eligibility, or play requirements, those conditions apply to that promo only.

Getting Sweeps Coins - Free Methods and Other Options

No purchase is necessary to enter or participate in sweepstakes promotions where prohibited by law, and free methods of obtaining Sweeps Coins are available.

Sweeps Coins may be obtained through free promotional methods such as:

• Welcome offer grants (where available) that may include Sweeps Coins.
• Daily login bonuses that may award Sweeps Coins.
• Other periodic promotions, site events, or rewards that grant Sweeps Coins.

Sweeps Coins may also be included as part of optional purchases of Game Coins packages. Purchases are for Game Coins and entertainment features, and do not increase your odds of winning. Any Sweeps Coins included are promotional and subject to these rules and any applicable playthrough requirements.

For current offers and details, see the High 5 Casino page.

Promotional Playthrough Rules - When Sweeps Coins Become Redeemable

Certain Sweeps Coins grants may require playthrough before they are eligible for redemption. If a promotion has a playthrough requirement, you must meet it using Sweeps Coins gameplay before redemption eligibility applies to the Sweeps Coins tied to that promotion.

Key policies that may apply:

• Slots typically contribute 100 percent toward Sweeps Coins playthrough.
• Table games and other non-slot games may contribute at reduced rates and will not exceed 20 percent contribution where contribution limits apply.
• Playthrough is tracked by the platform and cannot be altered manually.

If a promotion specifies a different playthrough requirement, that promotion’s term controls.

Sweepstakes Promotions - How Limited-Time Offers Work

High 5 Casino may run time-limited promotions (including welcome offers, first purchase promos, and daily login rewards). Each promotion can include specific terms such as:

• Eligibility windows.
• Maximum award limits.
• Game eligibility.
• Playthrough requirements.
• Expiration rules.

Promotional availability can change, be paused, or be removed based on legal requirements, operational needs, or suspected misuse. If a promotion is restricted in your location, it is void where prohibited.

Prize Redemptions - Requirements, Minimums, and Processing

Sweeps Coins may be redeemable for prizes once all requirements are satisfied, including verification and playthrough (if applicable).

Redemption minimums and limits may apply:

• Gift card redemptions generally require at least 50 Sweeps Coins.
• Cash redemptions generally require at least 100 Sweeps Coins.

Processing times can vary. Redemptions are typically processed within 1-5 banking days and may be facilitated through third-party payment providers. High 5 Casino may require additional time for security checks or documentation review, especially for first-time redemptions or unusual activity patterns.

Verification and KYC - Protecting Players and Preventing Fraud

Before approving a prize redemption (and sometimes earlier), High 5 Casino may require identity and eligibility verification. This may include:

• Proof of identity (such as a government-issued ID).
• Proof of address.
• Date-of-birth confirmation.
• Payment method validation where relevant.
• Additional documentation if risk flags appear.

The name on your account should match your verification documents. Attempts to redeem using someone else’s identity, altered documents, or mismatched details may result in denial, suspension, and forfeiture.

Payment and Support Basics

If you choose to make optional purchases, supported payment methods may include Apple Pay, Bank Transfer, Discover, MasterCard, Skrill, Trustly, and Visa, with USD as the supported currency.

If you need help, support may be available through FAQ, chat, and email at support@high5casino.com.

Prohibited Activities - What Gets You Disqualified

To protect fair play and legitimate winners, the following are prohibited:

• Using VPNs, proxies, or any method to disguise location.
• Creating multiple accounts or coordinating with others to obtain duplicate bonuses.
• Bonus abuse, including exploiting promotions, loopholes, or repeated refund/chargeback patterns tied to promotional gain.
• Automation, bots, scripts, macros, or any tool that plays for you or manipulates outcomes.
• Collusion or coordinated play intended to manipulate rewards or redemptions.
• Fraudulent documents, identity misuse, or payment method misuse.

High 5 Casino may void entries, remove promotional Sweeps Coins, reverse awards, and deny or cancel redemptions when prohibited activity is detected.

Inactivity and Sweeps Coins Expiration

Sweeps Coins may expire after 60 days of account inactivity. Inactivity generally means no meaningful account activity within that period. To avoid losing promotional balances, keep your account active in accordance with the platform’s normal use rules.

Suspension, Closure, and Forfeiture - When Enforcement Happens

High 5 Casino may suspend or close accounts, temporarily restrict redemptions, or forfeit Sweeps Coins and promotional value when:

• Eligibility cannot be confirmed.
• Required verification is not provided within a reasonable time.
• Account information is inaccurate or misleading.
• Fraud, abuse, or prohibited activity is suspected or confirmed.
• Legal or regulatory requirements require restriction.

If enforcement is triggered, any pending redemption may be paused or canceled until review is completed. Decisions are made to protect the integrity of sweepstakes promotions and the player community.

Important Reminders - No Purchase Needed and Fair Access

No purchase is necessary to enter or participate in sweepstakes promotions where applicable, and free methods of obtaining Sweeps Coins are available. Optional purchases do not increase odds of winning.

By using High 5 Casino, you agree to follow these Sweepstakes Rules and the terms that apply to any specific promotion you join. Staying within the rules keeps your play eligible, your rewards protected, and your redemptions moving smoothly.